Managed Services

CD Group is a leading provider of managed services for JD Edwards EnterpriseOne customers.  Our services include support for JD Edwards applications, JD Edwards development, and JD Edwards technology including CNC, Oracle database, and SQL database. The guiding principle of our managed services business is to provide high value, affordable services that assist our customers in maximizing their JD Edwards investment. 
 
To accomplish these goals, we have packaged our services to include the following:

• Advisory Services:  These services are designed to provide an ongoing dialogue or informed guidance and education. 
• Proactive Services: Our proactive services are designed with the goal of minimizing/avoiding risk and achieving continuous improvement with our customers' JD Edwards environment.
• Reactive Services:  These services include troubleshooting, issue identification and resolution. 

Managed Services Highlights

• Standard service hours (8:00am to 8:00pm est)  
• 24 x 7, 24 x 5, and weekend-only support available
• Service is delivered under a Service Level Agreement (SLA) 
• Dedicated support team
• Support is available globally  and in multiple languages
• Support requests are managed through CD Group help desk.
• Complementary to Oracle Support
• Flexible pricing options