Oracle CRM On Demand - PDF

Mid-market companies in the manufacturing, wholesale distribution, and business services industries require low-risk solutions with fast implementation times and little to no up-front investment, resulting in quick ROI realization.

Accelerate CRM On Demand for mid-market firms provides the following key functionality:

• Easy to Use – the solution provides a quick implementation time based upon entries specified within the setup questionnaire. Clients can modify and expand the entire footprint as their business scales
   
• Easy to Implement – the initial implementation stages are sped up such that clients can begin testing personalized business transactions within days

Why Oracle CRM On Demand?

Oracle® CRM On Demand is the ideal solution for companies of any size; allowing you to accelerate sales, improve marketing, and consistently deliver top-notch customer service. That's why more companies of all types and sizes trust Oracle CRM On Demand to centralize vital customer and sales data and gain real-time snapshots of customer interactions.

Oracle CRM On Demand Sales delivers a comprehensive set of tools that automate, simplify, and manage all the information your sales organization needs. It gives you control over your accounts, lets you build realistic forecasts, and gives you real-time view into your pipeline. And by giving you a 360-degree view of your customers, it helps you focus on creating sales instead of searching for information.

Oracle CRM On Demand Services consistently gives you up-to-date information agents need so they don't just solve problems, they truly build customer satisfaction. And high customer satisfaction translates to increased revenue. With the centralized knowledge base in Oracle CRM On Demand, you will be able to continually improve service effectiveness by keeping your agents trained.

Oracle CRM Call Center On Demand is the only hosted multi-channel support application that can be deployed in days, not months-without upfront capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Oracle CRM On Demand Analytics combine real-time and historical pre-built and ad hoc reports as well as customizable dashboards. It is the only CRM solution that delivers actionable insight at the speed of business..

Methodology
CD Group uses a proven seven step implementation methodology to ensure the success of your project. With over 100 full time business and technology consultants, we have all the resources you need to get up and running quickly and successfully.

Integration
Oracle CRM On Demand is the only solution available on the market that provides Web Services support as well as pre-built integration to Oracle business applications and other applications to fully integrate your extended enterprise with the power of CRM.

Long recognized as a leading technology innovator–Oracle provides an integrated suite of applications that can provide companies with immediate access to complete, high quality business information.

With a rich understanding of Oracle technology and a results-oriented approach to mission-critical business systems and consulting services, CD Group successfully implements Oracle applications to help you:

• Gain strategic advantage and make informed business decisions with immediate access to accurate information in a single database
• Boost productivity, cut costs, and increase revenues through operational efficiency, process automation, and enterprise integration
• Reduce risk and quickly transform your business for increased time-to-benefit

As an Oracle Accelerate partner, CD Group can ensure that our consultants remain at the forefront of Oracle technology and that our clients receive the highest level of technical expertise and professional consulting services available.

CD Group has been serving the mid-market manufacturing, wholesale distribution, and business services industries for over 17 years and has established itself in the market place as a prime and quality implementer of Oracle applications.

Service Overview: CRM On Demand Offering
CD Group’s CRM On Demand Accelerate solution includes industry best practices and supporting business flows for mid-market manufacturers, wholesale distributors, and business service firms.

Getting Started from Decision to Go Live: The Process for Success
CD Group has built its Oracle Applications practice by gaining a deep understanding of the mid-market industries that we operate in and by addressing the business issues of these customers in user groups and other industry forums. By providing innovative solutions, top quality resources and full life cycle turn-key projects we have built a reputation of 100% reference-able and loyal customer base. We bring our proven methodology, rich repository of templates and tools and most of all, industry best practices to every engagement and that ensures successful and on-time delivery of our projects.

For more information on CD Group, or to schedule an engagement, please visit www.cdgroup.com

Oracle Accelerate-Unlimited Possibilities for Limited Budgets
Oracle and its partners recognize that growing businesses with limited resources demand comprehensive business solutions that are low-cost, low-risk, and provide industry-specific functionality and faster time-to-value.

Oracle Accelerate delivers a complete set of applications, rapid implementation tools, and an extensive partner system, so mid-market businesses can maximize their budgets and achieve real business value quickly. Utilizing a fixed-scope approach, Oracle Accelerate substantially reduces the complexity of more traditional, large-scale implementations.

For customers interested in a rapid, low-risk approach, Oracle Accelerate provides the opportunity to leverage world-class functionality at unprecedented entry-level value.

For more information about Oracle or the Oracle Accelerate CRM On Demand solution, please visit www.oracle.com/accelerate

About CD Group
Founded in 1992, CD Group is a nationwide consulting firm head-quartered in Atlanta, GA and is a leading provider of Oracle software and services. CD Group's employees specialize in linking business strategy and processes with IT capabilities to drive financial improvement.

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