Oracle CRM On Demand Implementation - Douglas Laboratories - PDF

Company Overview

Douglas Laboratories was founded in 1955 by Sam Lioon, based on a simple promise to provide the highest quality nutritional supplements available with the highest level of personal service—anywhere. And with that promise began a  legacy of leadership—and a never-ending quest to exceed its customers’ expectations to Raise the Standard for Nutrition and Wellness.

Douglas Laboratories is supported by more than 300 employees. Raising the Standard is more than a slogan—it’s a promise. As they enter their second half-century,  Douglas Laboratories will continue to keep its promise to Raise the Standard with a custom approach to patients’ nutrition and wellness with custom formulations that patients can’t find anywhere else. Custom labels. Custom daily packs. And the industry’s largest and most innovative product line.

The Project

HVL/Douglas Laboratories has been one of CD Group’s most extensive Oracle CRM On Demand  implementations. Oracle CRM On Demand Modules implemented included Marketing Campaigns, Sales Force Automation and Service Requests. The initial implementation was for 10 users but has been rolled out to the entire sales force for a total of 54 licenses.

The implementation included the following JD Edwards integrations:

• One-way from World Address Book to CRM On Demand Accounts
• Sales Orders into CRMOD so that HVL sales people can have up-to-date information on order status.
• Custom integration with HVL’s quote system

HVL added Google Mash Up to their Account Home Page as well as utilized Advanced Analytics for management. Other modules HVL plans to implement include Call Center On Demand and Email Marketing on Demand.

Click Here to Download a PDF of this Success Story